Having a pet insurance policy is a great way to ensure your furry friend gets the care they need when they're sick or injured. If you decide to cancel your policy, you'll need to know the right way to do so.
Cancel your Coverage
To cancel your pets best insurance, visit the company's website and submit a cancellation form with a reason for cancelling your plan. After you provide this information, your insurance policy will be cancelled immediately.
Cancelling your coverage before the waiting time ends
Some pet insurance companies have waiting period that begins after the effective date of the policy. These periods are intended to help prevent claims from being filed by owners who enroll their pets before they're diagnosed with a health condition that will be covered under the policy.
For accident and illness insurance (available through insurers like Embrace Figo Lemonade Toto, Pets Best, and Figo), the shortest waiting period is two or three business days. In most states, cruciate issues require a six-month wait.
Some insurance companies also have waiting periods on certain conditions, such as congenital or hereditary. If you take your pet to a veterinarian and they determine that there is no risk for pre-existing conditions, then these waiting periods can be waived.
No age limits
Pets Best's policies have no age restrictions, so you are able to enroll your pet as soon as it is 7 weeks old. The company also offers a 30-day free look period so you can try out a plan before making a decision.
Customer Service
One of the biggest complaints we see with a lot of pet insurance companies is that they lack customer service. Pets Best has a live chat service that allows the company to respond to customer concerns on a more personal level. This can help to reduce the number or complaints of customers abandoning websites and increase online conversions.
The company also has a number of features that make it easier for pet owners to use their insurance. These include veterinary direct payment and a member centre portal which makes it easier to track claims and reimbursements.
Vet Direct Pay
Pets Best offers a unique veterinary direct-pay program. It allows you, unlike other pet insurance providers, to directly reimburse the veterinarian for the services they provide to your pet. Using this feature can reduce your costs by eliminating the need to cover the cost of the veterinary bill and wait for reimbursement.
Your Reimbursement Value
Select an annual benefit cap, an annual deductible, and the percentage of your vet bill that you want reimbursed every time you make a claim. You can track your claim through the member portal, and you'll receive a direct deposit or check as soon as two business days after approval.