A pet insurance policy can help ensure that your pet gets the medical care it needs when ill or injured. If you decide to cancel your policy, you'll need to know the right way to do so.
Cancel Your Coverage
You can cancel your Pets Best Insurance by visiting the website of your provider and submitting a cancellation request. Please include a valid reason for your cancellation. The company will promptly cancel your policy once you have submitted this information.
Cancelling your coverage before the waiting time ends
Many pet insurance providers have waiting intervals that begin following the policy's start date. These periods are intended to help prevent claims from being filed by owners who enroll their pets before they're diagnosed with a health condition that will be covered under the policy.
For accident and illness insurance (available through insurers like Embrace Figo Lemonade Toto, Pets Best, and Figo), the shortest waiting period is two or three business days. In most states, cruciate issues require a six-month wait.
Some insurance companies also have waiting periods on certain conditions, such as congenital or hereditary. These waiting periods may be waived if a vet evaluates your pet and determines they're not at risk for any pre-existing conditions.
No age limits
Pets Best's policies have no age restrictions, so you are able to enroll your pet as soon as it is 7 weeks old. The company also provides a 30-day trial period to allow you to try out plans before making a final decision.
Customer Service
We hear a lot about the lack of customer service from pet insurance companies. That's why we like that Pets Best provides a live chat option, which helps the company address customer needs on a personal level. This is a good move because it can help reduce the number of site-abandonment complaints customers have and increase online sales conversions.
The company also has a number of features that make it easier for pet owners to use their insurance. Among these are veterinary direct pay and a member center portal that makes it easy to track claims, deductibles and reimbursements.
Vet Direct Pay
Pets Best, unlike many other pet insurers, offers a veterinary-direct pay program. This allows you to reimburse your veterinarian directly for the services rendered to your pet. Using this feature can help you save money by removing the need to pay the bill yourself and wait for reimbursement.
You Reimbursement amount
Select an annual benefit cap, an annual deductible, and the percentage of your vet bill that you want reimbursed every time you make a claim. Through the member center, you can track your claim's status and receive a refund check or direct bank deposit as soon as 2 days after it is approved.